Shipping policy

Shipping: Shipments normally do not occur on weekends or holidays. There are some exceptions where a delivery may occur on a Saturday. At times we experience a high volume of orders or due to external factors we are not able to process orders efficiently. In these cases it may take en extra day to process and ship orders. 

a. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided at checkout, but we cannot guarantee delivery by a specific date.

Currently due to state regulations we are not able to ship to: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisonsin. We also do not ship to Alaska or Hawaii.

b. Once you complete your order you will receive a receipt and confirmation of your order via email. As well, once your order ships, you will receive an email with your tracking info.

c. VIVAZEN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

d. VIVAZEN is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.